Get in touch...
Opening hours
Mon - Fri: 9 am - 6 pm
Saturday: 11 am - 2 pm
Frequently Asked Questions
Where are you based, do you ship internationally?
Smudge and Tilly is a small business based in England UK.
We currently do not ship items internationally. We use Royal Mail and send items
to England, Wales, Scotland and Northern Ireland.
We hope to provide international shipping in the future.
Can you explain your postage options?
All items are sent by fully tracked post with Royal Mail.
Small items/Small Gifts are charged at the lower rate of postage for £3.50
Larger items, and larger quantity orders are charged at £3.99
These costs include tracked 48 hour post.
Can you send my purchase direct to the recipient?
YES! Gifts are best sent direct to your recipient.
Please ensure you enter the delivery address correctly - check, check and check again as
I am unable to provide replacements/refunds if an item goes missing due to customer errors.
How do I add a gift message to my order?
The gift message box will be clearly marked on the page where you choose
your gift and add it to your cart.
There is also a box at checkout that you can use to include a note to me,
you're welcome to pop your gift message in there too.
I've made an error in the gift note or delivery address, what do I do?
If your order has not yet been dispatched then please contact me ASAP
The sooner you get in touch - the better! Then the gift note or address error can be corrected.
If your order has already dispatched to the wrong address, you will have to wait for the parcel to be returned before a resolution can be found.
Please note it is the customers responsibility to enter the correct details at the time of checkout.
If an order is sent to the wrong address you will not be automatically entitled to a refund.
Cancellations, Returns and Refunds
To cancel your order:
I can begin processing your order within 15 minutes of receiving it, due to this, once the preparation and packing of your order has begun, I am not able to offer a cancellation free of charge.
Returns:
As most of our cards and gifts are personalised and often contain edible products, returns are very uncommon.
If you do have any issues at all with your order and want to request a refund, please do so by getting in touch and I will do my very best to find a solution or offer a refund where necessary.
Please note that full refunds will not be offered on customised/personalised items.
Refunds:
In cases where the incorrect address has been given, please be aware that you will have to place your order again and make payment in full a second time if you would like a replacement. As a small business I am not able to absorb losses under these circumstances. I will always do my best to come to a solution that suits you.
Please don't hesitate to get in touch if there has been an error or a problem with your order.
Rest assured that if your parcel has gone missing, or cannot be located with Royal Mail, a refund will be offered.